Automated Technical Support for B2B SaaS

Solve users’ L2 technical requests immediately without burdening engineering staff by installing PowerUser’s conversational AI chatbot.

An AI Conversant in Technology
Resolves Issues Itself
Resolves user requests without involving engineering.
Understands Your API
Understands any REST API with standard OpenAPI documentation.
Fully Conversational

Manages the entire conversation in a natural way.

Why PowerUser

Traditional chatbots have limited capabilities based on hard-coded decision trees or mountains of training data for a small feature set.  As a result they lack the ability to resolve technical questions.

PowerUser has an entirely different approach.

Domain Knowledge

The PowerUser AI automatically trains on your OpenAPI documentation. Your API represents codified domain knowledge that the PowerUser AI can leverage to dynamically serve user conversations.


By treating your API endpoints and schemas as components, PowerUser assembles conversations on the fly. The composability of API components makes a PowerUser chatbot more powerful as you extend your API.

Contextual Awareness

The PowerUser AI experiences your API as a graph of calls it can navigate and activate. Contextual awareness is a property that emerges naturally through neighborhood graph search, enriching conversations with more natural and informed responses.

Enable complex interactions
Set up and maintain with ease
How it works
How It Works
  1. Upload your standard OpenAPI documentation to PowerUser.
  2. Use our GUI to add a few PowerUser-specific OpenAPI specification extensions.
  3. Pass requests from your users to PowerUser through our API, and post our responses in your application.
Retain Control
  • You control UI and user experience.  Deploy anywhere.
  • You select best-of-breed speech-to-text and text-to-speech for voice.
About Us
PowerUser’s staff of MIT and UC Berkeley trained computer scientists has developed conversational “natural language to API” (nl2api) capabilities. nl2api is a machine learning algorithm that translates a user’s request to a series of API calls. PowerUser Voice leverages nl2api to conduct conversations with users that are dynamic and natural.
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