More than half the visible cost of ownership for SaaS goes toward employing full- and part-time staff to support the software for internal users. This includes administrators, development teams (architects, devs, QA, PMs), functional group support (untrained business operations staff), and business intelligence teams. If these roles are outsourced to consultancies, the cost is even higher.
Growing companies are constantly adding new staff that are unfamiliar with Salesforce and especially your particular implementation and processes. Training programs are rarely implemented with rigor because of the high costs associated with doing so: formal training takes new employees away from performing their true value-add work.
Even fully-trained internal users are not always diligent about following Salesforce procedures. When users don’t use their software as intended, not only are you not getting full value out of it, but also your data becomes unreliable.
Ticket backlogs leave functional teams unable to effectively use Salesforce for two reasons. First, they are unable to add or retrieve key data. And second, the implementation no longer accurately represents their current business processes.
PowerUser can help lower your SaaS costs today by instantly making your staff operate like experts in your business software. Request a demo to find out how.